1. About the company Q1: What is the main business of the company? A: We are a company focusing on international trade. Our main products include game controllers, audio, perfume, headphones, etc. Our products are exported to more than 100 countries and regions around the world.
Q2: How long has the company been established? A: The company was established in 2022 and has rich experience in international trade.
Q3: Does the company have its own factory? A: We have established long-term cooperative relations with a number of high-quality factories to ensure product quality and stable supply.
2. About the product Q4: Can you provide customized services? A: Yes, we support OEM/ODM services and can customize products according to customer needs.
Q5: What is the minimum order quantity (MOQ) of the product? A: MOQ varies according to different product types, some products are MOQ2PCS, please consult our sales team for details.
3. About order and payment Q7: How do I place an order? A: You can contact us by mail, phone or online and our sales team will assist you with the order process.
Q8: What payment methods are supported? A: We support TT (telegraphic transfer), Letter of credit (L/C), PayPal and other payment methods.
Q9: What is the delivery time of the order? A: The delivery time depends on the product type and order quantity, usually 3-7 days, please consult the sales team for details.
4. About logistics and transportation Q10: What kind of logistics do you offer? A: We support sea, air, express (such as DHL, FedEx) and other logistics.
Q11: How to track order logistics? A: We will provide the tracking number, and you can track the status of the order in real time through the official website of the logistics company or our system.
5. About after-sales service Q12: What if I receive a damaged product? A: Please contact us within the day after receiving the goods and provide relevant proof, we will handle it for you as soon as possible.
6. On cooperation Q13: How can I become your agent or distributor? A: Welcome to contact us for agency policy, we will provide you with detailed support and preferential terms.